TERMS OF SERVICE
The customer assumes responsibility for any additional charges on rejected packages. This includes any orders returned due to non-claim, incorrect address, undeliverable address, etc. Heath Cards is not responsible for customs fees incurred from imported goods.
If an order is placed and the address entered at checkout is incorrect, Heath Cards is not responsible for the delivery of that package or the fees associated with having the package re-routed (if applicable). It is your responsibility to double check the address you are having your order shipped to. If the order does not make it to your destination due to the error in address, Heath Cards is not responsible for a replacement to be mailed. Also, do not have your package mailed to an address if the address is temporary. In some cases, packages may take several weeks to arrive. If you vacate the delivery address prior to receiving the package, we are not responsible for any fees to receive the package again or for a replacement to be mailed out.
*International packages shipped using USPS cannot be traced once they reach international customs, therefore Heath Cards will not be held responsible for any lost or stolen packages if USPS is selected.
In rare cases, the amount paid for shipping may not be enough for the requested service. In those instances, we will do our best to let you know that a different shipping method may be required or additional fees needed in order to ship by the selected method. We reserve the right to change the shipping method for any reason.
All mentions of the transit time on the checkout page are merely estimates and those estimates of transit time begin once your order is packaged and handed off to the appropriate carrier.
During the November-December shipping season, due to the large influx of orders, it can take up to 2-4 business days to process, package and ship your orders. Please take this into account when placing your order and allow plenty of time to receive your package prior to the date you actually need it. We do not guarantee that any order placed will arrive by a specific date. We only believe that it will arrive within the stated transit time listed during checkout once it is packaged and handed to the mail carrier.
Once orders have left the Art of Play warehouse, Heath Cards cannot be held accountable for lost, stolen, or mis-delivered packages. If you’re having trouble tracking down a shipment, you’ll need to contact your local post office and/or parcel carrier for assistance. In the event of a replacement being mailed, Heath Cards reserves the right to mail the replacement via any shipping method available.
WHY IS MY ORDER DELAYED/NOT SHIPPED?
While we do our best to mail out all orders within 1 business day of that order being placed, there are various reasons why your order may be delayed or not shipped within that time frame. These reasons include, but are not limited to, the following:
• Items ordered are on back order
• Items ordered are pre-sale
• A large release or holiday period has created a large influx of orders (expect processing/shipment to happen within 2-4 business days during these periods)
In the event of an item being ordered that is not in stock, we will contact you letting you know of the delay and the expected ship date.
In the event of ordering an item that is considered "pre-sale", the expected ship date of the product will be listed on the product page at the time of ordering.
Please keep in mind, in both of the above cases, your order will ship in full once all items are available for shipment.
Any questions or concerns related to a delayed order, please email us at firstname.lastname@example.org and reference your order number in the email subject line.
WHY WAS MY ORDER CANCELLED?
Although this is unlikely, we will occasionally cancel orders due to shortage of materials or suspicion of fraud. We will contact you immediately with an explanation, should order cancellation be necessary.
Heath Cards reserves the right to cancel any order.
RECEIVED A WRONG ITEM?
While we try our best to pack every order correctly, mistakes can happen. If you believe you have received an incorrect item, please email us at email@example.com and provide us with an image of the item received and your order number. DO NOT open any items that you believe are incorrect. An opened item, even if incorrectly mailed/received, may be rejected for exchange or credit.
RECEIVED A DAMAGED ITEM?
While we try our best to pack every order sufficiently to handle transit, in some cases, damage will occur to items in your shipment due to various reasons. We apologize for this inconvenience and ask that you let us know as soon as possible of the damage. Any damage claims made on an order must be submitted via email to firstname.lastname@example.org within 7 days of receiving the package. Please include your order number and pictures of the damaged items and packaging.
In the event the damage is caused by you or your postal service negligence, we reserve the right to refuse sending a replacement or issuing a refund. Any claims made after 7 days from receiving the product will not be considered for reimbursement or replacement. Also, do not discard the damaged item. You may be asked to return the damaged item prior to receiving a replacement or reimbursement.